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How to Make a Hail Damage Roof Insurance Claim: A Step-by-Step Guide

No one likes dealing with hail damage on a roof. However, remember a few tips to help with the insurance claims process. These tips can help ease your stress so you can easily file a hail damage roof insurance claim. This will help you get back to your home as quickly as possible. 

It's no secret that hailstorms cause major damage to roofs, which can then require extensive repairs or even the need for an entire roof replacement. Homeowners insurance policies typically cover roof damage caused by extreme weather events, like hailstorms. 

It's important to understand what your policy covers and what steps you need to take to file a claim. It's also important to ensure that you get the best compensation for your roof repairs. 

Filing a hail damage claim with your roof insurance company involves a few steps. Documenting the damage, contacting the company to start the claim, and working with the insurance claims adjuster are all part of the process. 

Let's discuss each of the steps you'll need to take and a few of the top tips on how to make a hail damage roof insurance claim a breeze. 

Understanding Your Roof Insurance Coverage

The best way to understand your roof insurance coverage is to review the policy. This will help you figure out if your policy covers hail damage, what your deductible is, and if there are exclusions for any damage. You'll also learn other details just by reading your home insurance claim that you likely didn't even know about. 

After a hailstorm, start documenting the damage by taking very good pictures of your home. Measure the size of the hail, and get as many pictures as possible to show any important details. 

Also, here are the main things that any property owner should know and review about their homeowner's insurance policies

  • Deductible: The amount you have to pay out-of-pocket before your insurance kicks in.
  • Coverage limits: The maximum amount your insurance company will pay for a claim.
  • Exclusions: Specific damages or circumstances that are not covered by your policy.

Types of Coverage and Exclusions

When it comes to coverage, there are typically two types of coverage for roof damage: 

  • Actual Cash Value (ACV): This policy covers your roof for its depreciated value at the time of the damage. It considers the age and wear of your roof, meaning the older your roof, the less you will be reimbursed for any damage.
  • Replacement Cost Value (RCV): This policy fully covers the cost of a new roof without considering depreciation. It will usually have higher premiums, but it can provide better financial protection in case of roof damage.

It's important to read the terms of your policies because some do have hail exclusions. This means that your roof hail damage might not be covered if they deem it to be cosmetic damage, find dents in metal parts of the roof, or determine that just the surface of the roof was damaged. This is why you have to read all the documents to understand what to expect. 

Also, consult your insurance agent to clarify anything you might not understand. They are there to give you assistance and help, and some parts might be more difficult to comprehend than others. For that, use your insurance agent who works within the insurance company to help answer your questions so that you can make an informed decision regarding repairing or replacing your roof. 

Inspecting and Documenting the Damage

Before making a roof insurance claim for hail damage, a roof inspection must be done. Hiring a reputable contractor to inspect is the first and one of the most important steps of the entire process. 

Identifying Types of Roof Damage

During the inspection, the roofing professional will be up on the roof, looking for visible signs of damage. Some of the things that they'll be looking out for are: 

  • Dents: Small indentations on shingles, metal, or gutters.
  • Cracks: Visible fractures in shingles or other roofing materials.
  • Granule loss: Asphalt shingles may lose granules due to severe weather impact.
  • Broken or missing shingles: Wind and hail can cause shingles to break or become dislodged.

Recording the Extent of Damage

After the inspection has happened and the potential damage has been located, it's time to document the extent of the damage that the reputable roofer informed you of. They will likely have their documentation as well. 

  • Take photographs of all affected exterior and interior areas as evidence for your roof damage claim.
  • Take notes describing the types of damage and their locations on your roof.
  • Measure or estimate hail size if possible. However, refrain from climbing on the roof for safety reasons.

Documentation is key because it records the hail damage. The insurance carrier will be armed with the right information to start the claims process easily and quickly. 

Filing the Claim

After the inspection and documentation, contact your home insurance provider to file a claim. You can call your agent directly or the number on your policy documents. It is important to report the damage sooner rather than later and be sure to give as many details as possible. Dates, times, and evidence will all be needed during the claims process. 

Working with Insurance Adjusters

Once a claim has been filed, the company will assign an adjuster to come to your home and do their inspection. They'll assess and see what damage they see on your roof. Be there during the process, and take your notes as well.

This will help you answer any questions that might arise so that they don't have to wait for you and track you down to ask those questions later. 

Understanding Repair Costs and Estimates

Once the insurance adjuster has viewed and made notes of the kind of roof damage that occurred, they will give you a repair estimate on how much the roof repair will cost and how much the company will cover. Here is a quick breakdown of repair costs:

  • Estimated repair cost: The total cost needed to repair the damage
  • Deductible: The amount you pay out-of-pocket before the insurance coverage kicks in
  • Insurance payout: The amount the insurance company will pay for repairs (estimated repair cost minus deductible)


Repair Cost$1,600
Insurance Payout$600

This shows that the insurance company would cut you a check for $600 while you'd be responsible for the remaining $1,000 deductible.

Each insurance company may have slightly different processes and calculations for their hail damage insurance claims. It's important to review the repair estimate given to you by the adjuster and ask any questions to make sure that you fully understand your coverage. You must also know what portion of the coverage you must pay out of pocket. 

Navigating the Repair or Replacement Process

When dealing with hail damage and roof repairs, selecting a reputable roofing company to handle your roof repairs or replacement is super important. Here are a few things to consider before hiring a roofing company or contractor: 

  • Research: Look for customer reviews, testimonials, and ratings.
  • Verify: Confirm that your chosen company has the appropriate licenses and insurance to operate in your area.
  • Get multiple estimates: Get at least three detailed estimates. This will help you compare prices and assess the company.

Managing Repair Timelines and Quality

Once you've chosen a roofing company to work on your hail-damaged roof, it's important to manage the repair process to ensure the project stays on track and delivers quality results. Here are some steps to follow:

  • Set expectations: Discuss the timeline with your contractor and set a start and end date for your roof repairs or replacement.
  • Stay informed: Communicate openly with your contractor throughout the process to ensure any issues or delays are addressed as they arise.
  • Monitor progress: Regularly check the progress of the repair work. This way, you can spot deviations from the agreed-upon plan and address them appropriately.
  • Insist on quality materials: Choose quality materials, as this might affect the longevity of your roof. 

By thoroughly researching your roofing company and being a part of the repair process, you can fix your hail-damaged roof properly, providing safety and peace of mind.

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